We are Hiring

At Network Elites,  our employees are our greatest asset. You are our representative to our clients, on social channels, and much more. We offer plenty of reasons to keep you happy, motivated, and working here.  You will get out of it what you put into it, it’s a place where you can perform at your best, have a great work-life balance, and the chance to shape your career.

Customer Success Manager

Looking for an experienced customer success manager who has successfully delivered systems and solutions to the customers. Responsibilities for the position include but are not limited to

Serve as the primary point of contact for customers from onboarding to renewal, serving as the main customer champion and advocate.
On-board new customers, define and measure success goals with customers.
Participate in content creation and documentation efforts to help drive customer success and awareness
Collaborate with sales, product, and engineering teams to drive customer feedback serving as the voice of the customer.
Collaborate closely with team members supporting renewals and expansion opportunities.

Tier1 Support Engineer

As a Tier 1 Support Engineer, you will support customers in answering help desk related inquiries. We are looking for growth-minded, unconventional thinkers, innovators, and builders to join the team. We expect you to see feedback or failure as a motivation to learn and grow, operate in a fast-paced, dynamic environment, you believe data-driven decision making is the norm

In this role you will:

Provide world-class, first contact technical support and on-boarding assistance to clients through online messaging, emails, or phone calls
Diagnosis and resolution of routine customer inquiries
Accurately assess the severity of the client’s business disruptions during crisis scenarios
Assist clients with the product on-boarding process and support the client’s drive towards self-sufficiency
Work with, and define automation procedures and tools during the day-to-day operations
Management of customer interaction with professionalism

Tier 2 Support Engineer

As a Tier 2 Technical Support Engineer you will support customers in the area of firewalls, IDS or IPS, switches, Access Points, Access Controllers,  Servers, and desktop machines. Network Elites use a number of monitoring and management tools in every area of an IT network, and the candidate will be required to acquire a working knowledge of these tools. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners using polite professional etiquette.

In this role, you will

Providing level two technical support to the customers in debugging and addressing problems reported
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
Take responsibility for customer satisfaction and overall success of the TAC
Respond in a timely manner (within documented SLA) to support Customer issues and Inquiries.
Document actions in tickets to effectively communicate information internally and to customers.

Marketing Manager

Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
Evaluate the financial aspects of services, such as budgets, expenditures, return-on-investment, and profit-loss projections.
Formulate, direct, and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities.
Negotiate contracts with vendors and distributors to manage service delivery strategies.
Compile lists describing service offerings.
Use sales forecasting and strategic planning to ensure the sale and profitability of services, analyzing business developments, and monitoring market trends.
Select products and accessories to be displayed at trade or special production show
Develop pricing strategies, balancing firm objectives, and customer satisfaction.