Serving Dallas/Fort Worth, Austin, and Minneapolis --- Main: (972) 235-3114 | Sales: (214) 238-5251

Managed IT Support

For a free network security audit, contact us

Services Offering

Silver

Starting per user at $9/month

Gold

Starting per user at $29/month

Platinum

Starting per user at $49/month

IT Department Management

Quarterly

Quarterly

Monthly

Senior Engineer Analysis & Recommendations
Strategic Planning & Budget Development
CIO Level Guidance & Oversight

Network Management

24/7 X 365 Device Monitoring and Notification
Monthly Device Discovery
Preventative Maintenance
Procurement Services
Patch Assessment
Patch Assessment & Remediation
Device Warranty Management
ISP Management
Device Configuration Management
Internet & WAN Monitoring

System Security Management

Virus & Spyware Monitoring
Firewall Health Monitoring
Content Filtering
Spam Monitoring and Management
Firewall Management
Server Vulnerability Scanning
Server Intrusion Monitoring

Desktop Management

Desktop Asset Management
Desktop Optimization & Management
Desktop Vulnerability Scanning
Virus Software Monitoring
Software Patch Management

Business Continuity/Disaster Recovery Management

Backup Software & Device Monitoring
Recovery Server Maintenance
Semi-annual fail-over recovery testing

Application Management — Exchange, SQL, Active Directory

Basic Health Monitoring
Advanced Performance Monitoring

VOIP Management

Cisco

Incident Remediation and Maintenance Remote

9 x 5 with 1 hour response time
24 x 5 with 30 minute response time
24 x 7 with 15 minute response time

Onsite 9 x 5

No Block Time with 4 to 8 Hour Response
2 Hour Block Time with 2 to 4 Hour Response
Unlimited with 1 Hour Response
After Hours Support Optional Optional

Reporting & Analysis

Monthly Summary – Network, Server, Assets
Alerts – Current & Resolved
Server & Desktop Patch Summary & Detail
Virus & Spyware Reporting
Firewall Reporting
Vulnerability Summary & Detail
Intrusion Summary & Detail

Silver: SMB.

For companies with limited in- house IT support. Includes weekday incident management, preventative maintenance, virus and firewall monitoring and senior engineer analysis.

Gold: SMB.

This plan is best suited for companies with limited to no in-house IT support and includes expanded incident management, patch management, and expanded security management

Platinum: SMB.

This plan is best suited for companies with limited to no in-house IT support and includes 24×7 incident management, application and configuration management, monthly access CIO-level technical expertise, desktop and VOIP

It’s simply vital to have reliable information technology to get through the workday. That’s where a managed IT services approach becomes necessary – from daily network health checks to monthly patch management to quarterly jobs like server/storage recomposing, managed IT services help you relieve the burden of worrying about unexpected issues (and costs).

Our team of technology experts will work with you to make sure you’re getting the most possible value of your information technology. We’ll:

Meet with you to discuss your needs

from the challenges you and your staff members are currently facing to the business objectives (both short and long-term) you’ve set.

Identify the solutions necessary to meet those needs

such as implementing solutions to improve security measures or migrating to the cloud, we’ll make sure your needs are met.

Use analytics and reporting as needed

to give you peace of mind knowing we’re watching over your network and keeping everything functioning at peak performance around-the-clock.

When you choose to leverage our managed IT services, you’ll be able to rest easy knowing we’re handling:

Monitoring and maintenance

to keep your systems running at peak performance and resolve issues before they impact you.

Regular patch management

that ensures all patches and/or updates are applied immediately as needed.

Enterprise-grade security

including firewalls, anti-virus software, web content filtering, and more to prevent hackers from accessing your network.