MANAGED IT SUPPORT
HOW IT WORKS & WHY YOU NEED IT.
Our team of experts will keep your business running, healthy and ahead of the game.
Initialization and Approach
This is the initial stage of managed it support where discussion and investigation of the customers current state of IT, as well as IT Services Inadequacies, and Services Needed takes place. In this case, we are especially careful during assessment and go above and beyond to cover every aspect.
In addition, mapping of all internal IT assets, surrounding systems, and relevant business process related to IT.
Furthermore, the true view of services & solutions required to meet business needs adequately and projectively. For this reason, our experts leave no stone upturned to provide a robust and unbiased opinion.
We strive to make a smart transfer, knowing all we can, as well as handling your digital property and needs with care.
GAP EXPOSURE ANALYSIS
Determine and negate any risk of downtime during transfer of services
Initial discovery to internal documentation platforms
Internal Operational Assignment
CLIENT CONTACT ROUTING
Services including Email, Phone numbers, and Ticketing access given to client for all support issue reporting
INTERNAL HELP DESK INITIALIZATION
Moreover, we deploy Internal team awareness training of new client people, assets and procedures
ASSIGNMENT & ESCALATION
Furthermore, we prioritize to Review criticality of device and function for internal support routing.
Operational Run Process
Client Systems Loaded
In the meantime, client systems are loaded into Remote monitoring and management systems.
Another key point is 24x7x365 Network Operations and Security Center awareness of assets and upkeep
Real-time Reporting and Visibility into client systems because of our state of the art managed IT support