A small manufacturing firm had begun to experience IT growing pains and challenges in the business and had to determine a suitable path forward. They had been using a local break fix IT resource as the bulk of their IT support. The business was growing and facing ever increasing business and operational challenges and the vision for IT just couldn’t keep up. IT was not in the position to effectively serve the business to take the next step in their growth cycle. The IT infrastructure and processes struggle responding to daily challenges and are unable to meet future state goals.
Their approach was to investigate building an in-house IT support program or determine if a higher level of IT outsourcing was needed. After completing their study of the business, it was determined the greatest value would be to find a provider who could help them evolve the way IT serves the business. Network Elites was chosen from several providers for the specific experience in the manufacturing and industrial shop floor space. The level of expertise brought to the engagement by Network Elites was unmatched in the local industry IT providers. Network Elites understood the differences of IT on the shop floor versus the back office and how to structure It to fit both parts of the business.
What was done
- Network Elites and the manufacturing company completed a thorough network audit of current IT assets for age, viability, and current state readiness to determine the state of readiness and risk to the business.
- Immediate renewing and updating of some IT assets and hardening of IT security risks was performed to bring the current IT environment into a more suitable state of usability.
- Loaded Remote Monitoring and Management agents of the IT assets to begin performing operational monitoring and remediation preparedness.
- Loaded all IT assets and relevant documentation into customer management systems for visibility and informational preparedness.
- Collaborated on an initial one-year IT roadmap for strategic IT guidance for the upcoming year.
- Immediately gave the company back 12 hours a month of productivity that had been lost due to waiting on IT issues to be resolved.
- Instantly secured the IT environment that had open security risks with potentiality to cost days of production.
- Overall IT operational costs stayed in line with already projected operational IT support models.